Utilities
With experience in regulated and deregulated utility companies, UCB offers customized utility solutions. As the advocate for your customers, UCB has developed a process to optimize the production of paying customers by going through multiple stages with one customer based on propensity to pay. Putting collection agency techniques at the final stage has allowed UCB to increase customer retention for our utility clients.
Customer Support Functions
- Reminder calls
- Payment arrangements
- 72-hour shut-off notice
- Product support
- Technical support
- Early stage credit contacts
- Collection solutions