Student Loans
As an advocate for your borrower, UCB’s education account specialists use consultative methods to discover and complete best-options for repayment or resolution. We establish a relationship with your borrower and provide the information and tools necessary to satisfy their education account. As a nationally licensed agency with active involvement in the industry, UCB remains proficient with regulations, federal/state laws, compliance and training techniques to ensure performance and quality on all education account types.
Recovery Services
- Student Tuition Accounts
- Federal Student Loan Program Accounts
- Perkins Loans
- Institutional Loans and Receivables
- Nursing and Health Profession Loans
- Pell Grant Overpayments
- Alternative Loans
Business Process Excellence
- Annual Higher Education Title IV Attestation Audit
- Comprehensive Internal audit programs
- Technological applications for alternative, multi-channel communication methods
- Remote website hosting, including respective client and borrower portals
- Emphasis on call quality requirements
- Uniform training and testing program delivery system
- Daily monitoring and tracking of statutes, regulations, advisories, and court decisions
- Market-specific trainers, managers, supervisors and collection specialists
- 100% call recording and retention
Unique Qualifications
- Experienced Federal loans program specialists
- Loan Consolidation Program
- Loan Rehabilitation Program
- Loan Cancellation Programs
- Cohort Units
- Pre-collection services
- 1st and 2nd placement tiers
- Small balance expertise
- Nationwide legal services network
- Client workshops
- Skiptracing – My Space Generation
- Get Ready
- First Things First
- Employee Motivation
- Orientation for Federal Student Loans
Membership & Associations
- ACA International
- National Assoc of College & University Business Officers (NACUBO)
- Central Assoc of College & University Business Officers (CACUBO)
- Better Business Bureau Accredited