Healthcare

Using our service reduces your administrative cost, improves patient loyalty and increases front-end collections and clean claim submissions for improved accounts receivable performance.

We provide to your patients:

• Superior customer service
• Pre-registration capabilities
• Notification and collection of patient liability; payment plan arrangements

UCB supplements your in-house staff resources and reduces operating costs through our call center services; increasing pre-registration functions for a seamless patient experience while improving accounts receivable management. A sampling of UCB’s services include:

• Appointment reminders including time and location of the procedure, giving directions as needed
• Verification of demographic and insurance information
• Provide clinical instruction (what to wear, what to bring) as provided by the provider
• Financial clearance
• Confirmation and/or obtaining pre-authorization and updated authorization as needed
• Resolution of registration claim edits
• Collection of patient liability amounts due

Our eligibility specialists guide and assist your patients throughout each step of the eligibility verification process to ensure correct reimbursement.

• In-depth, on-site expertise
• Custom tailored solutions  including coordinating expanded/presumptive Medicaid eligibility
• Certified Application Counselors to help patients navigate through the insurance marketplace
• Financial assistance counseling

UCB’s oversight of a facility’s eligibility assistance program reduces uncompensated care and provides:

• Improved cash flow
• Reduced AR days
• Reduced bad debt
• Reduced collection agency fees
• Improved community relations

• Reduces administrative costs
• Increases collections

Offered as either:

• Stand –alone service
• Bundled with an Early Out program

UCB’s proprietary model and algorithm (iSolutions) is an automated presumptive charity model, ensuring all patients receive a fair and consistent evaluation for financial assistance programs regardless of their active participation. The model is tailored to a facility’s specific financial assistance policies.

Using several databases to acquire financial and general information on the patient’s household, UCB uses our algorithm to provide a robust financial portrait. The comprehensive, presumptive nature of the model aids in compliance with many state regulations and the proposed 501r requirements.

iSolutions also provides the ability to develop work flows and account segmentation based on patients’ likelihood and ability to pay.

• Automated and consistent
• Drives workflows and account treatments for faster cash reimbursement
• More efficient handling
• Provides maximum  payment ability

Focusing efforts on the right accounts at the right time allows internal or external staff to work smarter, resulting in decreased costs and increased revenues.

UCB partners with facilities to become an extension of their business offices to resolve the self-pay portion of account (both residual balances after insurance or true self pay). We design programs that specifically meet the needs of each organization.

• Strategic scoring of accounts
• Superior representative training with revenue cycle e-learning programs
• 100% call recording
• Quality Assurance and Compliance department monitors and evaluates representatives’ call performance
• Flexible statement design
• Patient payment portal
• Pre-collection services
• Fully HIPAA compliant

Results

• Increased cash
• Decreased costs
• Improved communication
• Decreased bad debt
• Increased community benefit

By incorporating our client culture, customer service initiatives and policies and procedures into every program, UCB provides  excellence in patient service, compliance and account resolution.

• Small balance forward flow
• Special projects

Examine your Age Trial Balance Summary and determine if small balance accounts are rolling to write-off without follow up because your staff is just too busy to get to them.  This is an area that can be outsourced to UCB.

We:

• Examine the accounts for possible errors
• Contact the 3^rd party payer
• Correct and re-bill as necessary
• Continue follow up until payment

Providers also use our services to “clean up” a backlog of aged accounts and for legacy system work-outs at system conversion.

• Primary collection
• Secondary collection
• Legal options

UCB’s utilization of technological and other resources allows us to positively affect your bottom line:

• Proprietary scoring model presents most collectible accounts
• Available credit bureau file for educated ability to pay
• Integrated dialer system
• Various skip vendors to locate the patient/guarantor
• Web patient payment option

UCB provides optimal net back return on bad debt accounts while maintaining a low complaint profile.

• Automated waterfall skiptracing
• Strategic scoring of accounts
• Superior representative training
• 100% of calls are recorded
• Full time Quality Assurance and Compliance department monitors and evaluates representatives’ call performance
• Complaint data base.

Patients can:

• Pay online
• Discuss arrangements with trained and empathetic representatives
• Provide additional 3^rd party payer information.
• Pay by credit card
• Pay by check by phone

Legal Services

UCB maintains and manages our own national attorney network for accounts where the patient has refused to pay and has assets. Each account is only pursued with client authorization.