Financial Services
Driving Positive Consumer Experiences
Acting as an advocate for your consumer, UCB ensures success on your portfolio through our compliant, professional, and respectful business practices. We establish a relationship with your consumer, encouraging payment to resolve their account. As a nationally licensed agency, UCB maintains controls in governing regulatory and compliance matters ensuring optimal quality on every contact experience.
Effective Business Controls
- Emphasis on call quality requirements
- Dedicated corporate compliance and quality teams
- Uniform training and testing program delivery system
- Daily monitoring and tracking of statutes, regulations, advisories, and court decisions
- Comprehensive internal audit programs
- Enterprise-wide communication of compliance directives
- Market-specific trainers, managers, supervisors and collection specialists
Performance, Experience, Stability & Success
- Prominent competitive financial performance in all placement tiers
- Offering first and third party recovery services, locator services, customer care/retention
- Markets include:
- Credit cards
- Commercial credit
- Auto
- Mortgage
- Education Loans
- DDA
- B2B
- Experienced & tenured management teams
- Proprietary technological advancements
- Corporate governance structure for complete security, compliance and quality