Communication
UCB is committed to providing exceptional, one-call service to your customer. We realize client satisfaction and effective communication are the keys to our success. With increasing competition in the communications industry, whether cable/satellite television, mobile phone, publishers, or online services, UCB’s personnel are trained in brand loyalty and customer retention. By anticipating the needs of your customer, UCB representatives enhance each customer communication while providing exceptional customer support.
- Customer retention & support
- Product cross-sell
- Welcome/wellness contact
- Back office functions
- Product support
- Technical support
- Pre-collect solutions
- Collection services
Exceptional Services
- Best-in-class collection and skip trace software
- Contingency-based pricing
- No minimum balance or account placement
- Evening and weekend coverage
- Online payment portal
- Online client account access
- Compliance and quality control
- Intelligent analytics
- Multi-channel solutions
- Back office solutions
- Litigation capabilities