United Collection Bureau, Inc. (UCB)

Government

Emergence as a top-performing company for Federal, State, City and County municipalities of all sizes due to our commitment to value-add solutions and dedicated, secure facilities and personnel. Learn More.

Healthcare

End-to-end provider solutions performed in a compassionate environment, operating as an extension of our client’s culture. Learn More.

Utilities

Integrating the latest tools, processes and technologies as a means to improve performance and remain in strict compliance with ever-changing regulations. Learn More.

Financial Services

Providing clients with strict compliant processes, your consumers with superior services and ensuring technological scalability.
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Communication

Ability to protect your reputation in this competitive industry through our internal branding, connecting to a live person or bill payment and payment options online. Learn More.

Student Loans

Creating a borrower-centric approach by utilizing consultative methods, working with the student to positively impact consecutive payments by providing manageable repayment options.
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Make a Payment

UCB offers convenient ways to pay your bill.

Click here to make a payment through our online secure payment portal or click here to contact us.

Raise a Question or Concern

If you are an account holder and have a question or concern regarding an account placed with our agency, please click here to contact us.

Healthcare

Introduction

UCB provides cutting edge services throughout the revenue cycle continuum. With consistent private ownership since 1959, we have served healthcare providers with customized and flexible patient financial solutions.

Our 400 national provider client base includes:

 

Providing best-in-class services ensures continued long-term client and employee relationships.

UCB is at the forefront of technological, regulatory and operational excellence.

We are advocates for our clients, their patients and their communities.

View our partners, memberships and certificates.

Our Solutions

Pre-Registration Services

Using our service reduces your administrative cost and increases cash flow with up-front collections.

We provide to your patients:

  • Superior customer service
  • Instruction on upcoming procedures
  • Insurance verification
  • Understanding of amounts due and the ability to set up payments on co-pays and deductibles

UCB relieves your staff and saves administrative cost by calling patients before a scheduled service and allowing them to update their information from the comfort of their own home.  UCB will:

  • Remind the patient of the time and location of the procedure, giving directions as needed
  • Verify demographic information (name, address, place of employment)
  • Provide clinical instruction (what to wear, what to bring) as provided by the provider
  • Verify social security number(s)
  • Verify / Obtain  insurance information
  • Confirm / Obtain pre-authorization
  • Collect the co-pay and deductible amount

Eligibilty Assitance Programs

Our eligibility specialists guide and assist your patients throughout each step of the eligibility verification process to ensure correct reimbursement.

  • In-depth, on-site expertise
  • Custom tailored solutions  including coordinating expanded/presumptive Medicaid eligibility
  • Certified Application Counselors to help patients navigate through the insurance marketplace
  • Financial assistance counseling

UCB’s oversight of a facility’s eligibility assistance program reduces uncompensated care and provides:

  • Improved cash flow
  • Reduced AR days
  • Reduced bad debt
  • Reduced collection agency fees
  • Improved community relations

Presumptive Charity Program

  • Reduces administrative costs
  • Increases collections

Offered as either:

  • Stand –alone service
  • Bundled with an Early Out program

 

UCB’s proprietary model and algorithm (iSolutions) is an automated presumptive charity model, ensuring all patients receive a fair and consistent evaluation for financial assistance programs regardless of their active participation. The model is tailored to a facility’s specific financial assistance policies.

Using several databases to acquire financial and general information on the patient’s household, UCB uses our algorithm to provide a robust financial portrait. The comprehensive, presumptive nature of the model aids in compliance with many state regulations and the proposed 501r requirements.

Propensity to Pay Analytics

iSolutions also provides the ability to develop work flows and account segmentation based on patients’ likelihood and ability to pay.

  • Automated and consistent
  • Drives workflows and account treatments for faster cash reimbursement
  • More efficient handling
  • Provides maximum  payment ability

 

Focusing efforts on the right accounts at the right time allows internal or external staff to work smarter, resulting in decreased costs and increased revenues.

Early-Out/Self-Pay Collections

UCB partners with facilities to become an extension of their business offices to resolve the self-pay portion of account (both residual balances after insurance or true self pay). We design programs that specifically meet the needs of each organization.

  • Strategic scoring of accounts
  • Superior representative training with revenue cycle e-learning programs
  • 100% call recording
  • Quality Assurance and Compliance department monitors and evaluates representatives’ call performance
  • Flexible statement design
  • Patient payment portal
  • Pre-collection services
  • Fully HIPAA compliant

Results

  • Increased cash
  • Decreased costs
  • Improved communication
  • Decreased bad debt
  • Increased community benefit

 

By incorporating our client culture, customer service initiatives and policies and procedures into every program, UCB provides  excellence in patient service, compliance and account resolution.

Insurance Follow-Up

  • Small balance forward flow
  • Special projects

Examine your Age Trial Balance Summary and determine if small balance accounts are rolling to write-off without follow up because your staff is just too busy to get to them.  This is an area that can be outsourced to UCB.

We:

  • Examine the accounts for possible errors
  • Contact the 3rd party payer
  • Correct and re-bill as necessary
  • Continue follow up until payment

 

Providers also use our services to “clean up” a backlog of aged accounts and for legacy system work-outs at system conversion.

Bad Debt Recovery

  • Primary collection
  • Secondary collection
  • Legal options

UCB’s utilization of technological and other resources allows us to positively affect your bottom line:

  • Proprietary scoring model presents most collectible accounts
  • Available credit bureau file for educated ability to pay
  • Integrated dialer system
  • Various skip vendors to locate the patient/guarantor
  • Web patient payment option

UCB provides optimal net back return on bad debt accounts while maintaining a low complaint profile.

  • Automated waterfall skiptracing
  • Strategic scoring of accounts
  • Superior representative training
  • 100% of calls are recorded
  • Full time Quality Assurance and Compliance department monitors and evaluates representatives’ call performance
  • Complaint data base.

Patients can:

  • Pay online
  • Discuss arrangements with trained and empathetic representatives
  • Provide additional 3rd party payer information.
  • Pay by credit card
  • Pay by check by phone

 

Legal Services

UCB maintains and manages our own national attorney network for accounts where the patient has refused to pay and has assets. Each account is only pursued with client authorization.